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Thread: 20 travel complaints, + one I've got about Ayers Rock Resort Outback Pioneer Hotel

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    20 travel complaints, + one I've got about Ayers Rock Resort Outback Pioneer Hotel

    I do love hearing travel complaints!
    20 astonishing holiday complaints

    Presented to you, for your entertainment and pleasure – 20 of the most outrageous, ridiculous and stupid travel complaints made to tour operators
    A recent survey from Thomas Cook and ABTA reveals 20 of the most ridiculous complaints by holiday-makers made to their travel agent.


    1. "I think it should be explained in the brochure that the local store does not sell proper biscuits like custard creams or ginger nuts."
    2. "It's lazy of the local shopkeepers to close in the afternoons. I often needed to buy things during 'siesta' time - this should be banned."
    3. "On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don't like spicy food at all."
    4. "We booked an excursion to a water park but no-one told us we had to bring our swimming costumes and towels."
    5. A tourist at a top African Game Lodge over looking a water hole, who spotted a visibly aroused elephant, complained that the sight of this rampant beast ruined his honeymoon by making him feel "inadequate".
    6. A woman threatened to call police after claiming that she'd been locked in by staff. When in fact, she had mistaken the "do not disturb" sign on the back of the door as a warning to remain in the room.
    7. "The beach was too sandy."
    8. "We found the sand was not like the sand in the brochure.Your brochure shows the sand as yellow but it was white."
    9. A guest at a Novotel in Australia complained his soup was too thick and strong. He was inadvertently slurping the gravy at the time.
    10. "Topless sunbathing on the beach should be banned. The holiday was ruined as my husband spent all day looking at other women."
    11. "We bought 'Ray-Ban' sunglasses for five Euros from a street trader, only to find out they were fake."
    12. "No-one told us there would be fish in the sea. The children were startled."
    13. "It took us nine hours to fly home from Jamaica to England it only took the Americans three hours to get home."
    14. "I compared the size of our one-bedroom apartment to our friends' three-bedroom apartment and ours was significantly smaller.."
    15. "The brochure stated: 'No hairdressers at the accommodation’. We’re trainee hairdressers - will we be OK staying there?"
    16. "There are too many Spanish people. The receptionist speaks Spanish. The food is Spanish. Too many foreigners now live abroad."
    17. "We had to queue outside with no air conditioning."
    18. "It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."
    19. "I was bitten by a mosquito, no-one said they could bite."
    20. "My fiancé and I booked a twin-bedded room but we were placed in a double-bedded room. We now hold you responsible for the fact that I find myself pregnant. This would not have happened if you had put us in the room that we booked."

    from Wanderlust page: 20 astonishing holiday complaints | News | Wanderlust
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    Ayers Rock Resort - Outback Pioneer Hotel and Lodge, just awful review!

    now for my complaint about:
    Ayers Rock Resort

    Outback Pioneer Hotel and Lodge

    Outback Pioneer Hotel and Lodge - Ayers Rock Resort - Uluru

    I stayed there in the June of 2011, I had booked a double room and on arrival the Ayers Rock Resort - Outback Pioneer Hotel and Lodge - staff member at the counter said "the two of you are in a bunk room"

    I replied, "but I booked a double bedroom"

    the Ayers Rock Resort - Outback Pioneer Hotel and Lodge - staff member said "In Australia a double can sometimes mean bunks"

    I replied "I've lived in Australia for about 25 years (showed her my NSW drivers licence) and never heard bunks been referred to as a double room"

    Ayers Rock Resort - Outback Pioneer Hotel and Lodge - staff member said "erm very sorry in the Northern Territory double can mean bunks"

    I replied "I've worked in Darwin and Alice and stayed in many hotels in many double bedrooms and never had this happen before"

    Ayers Rock Resort - Outback Pioneer Hotel and Lodge - staff member replied "OK, I'm very sorry we're out of double bedrooms, unless you upgrade, it will just be $20"

    However she did not state it would be $20 per night of a stay of 5 nights, an extra $100!!! There was no apology, when I said I wasn't paying that, they told me they had my credit card on record and would charge it anyway!

    I would not recommend Ayers Rock Resort - Outback Pioneer Hotel and Lodge -Outback Pioneer Hotel and Lodge - Ayers Rock Resort - Uluru to anyone, they're a money grabbing company.

    That said though it seems the entire Ayers Rock Resort is all the same company and the monopoly in the centre should be broken up as Longitude 131°, Luxury Wilderness Camp, Ayers Rock (Uluru), Australia, Voyages Indigenous Tourism Australia is also owned by them. If you can camp just outside the resort area that'd be the best and most realistic experience!!!

    When in Northern Territory steer clear of Ayers Rock Resort and Longitude 131°
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    seems a lot of others have problems with them too, here's one comment I read about Ayers Rock Resort - Outback Pioneer Hotel and Lodge:

    Yulara and Ayers Rock are well worth the visit. But this is the land of the Golden Fleece. They fleece you of all your gold...

    Voyages Ayers Rock Outback Pioneer Hotel Reviews and Photos, Yulara, Australia - TripAdvisor
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    Just got a private message about this hideous hotel:

    the subject was: “Worst hotel ever”

    Worst hotel ever - Outback Pioneer Hotel, Ayers Rock Resort, Yulara Traveller Reviews - TripAdvisor

    I wouldn't go as far as saying it's the worst I've stayed in, but the staff, service and lies were pretty bad. Then again I've backpacked through 5 continents and it's the only hotel/hostel I feel was truly terrible! So maybe Worst hotel ever is an apt review title name after all!
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